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Wheel chairs

Own wheel chair

  • These chairs must be delivered to the counter of the airline or to the boarding gate, to be sent to the aircraft hold without any additional cost with its respective label.
  • ​Wheelchairs or other mobility aids driven by batteries and non spillable batteries may be transported, provided that the plugs are protected against short circuits, the battery is located inside a container, and the wheelchair may be secured to protect it from Damages caused by the movement of the Luggage.
  • ​Wheelchairs or mobility aid elements driven by battery which do not exceed the following dimensions: 90 cm wide; 90 cm long, 90 cm high, and whose weight does not exceed 50 kg will be accepted. Wheel chairs exceeding the weight and dimensions mentioned above in either side will not be accepted.
  • ​If a Passenger requires help for moving while at the airport, this service must be requested at least 48 hours before scheduled departure, except for flights to/from the United States, either through the call center, the web page or at the airport.
  • ​For all flights except those to/from the United States this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested. Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot. For flights to/from the United States the service is granted from the terminal entrance. 
  • ​Passengers in wheelchairs who can take care of themselves in the event of an evacuation (in the case of flights to/from the United States ), or Passengers (in the case of flights other than flights to/from the United States ) having the ability to assist themselves, may travel without companion.
  • ​Passengers in wheelchairs who cannot take care for themselves, except for flights to/from the U.S. must travel with an adult companion older than 18 years and with no limitations. These ​​Passengers must purchase his/her companion's ticket.

Wheel chairs at the airport

  • For all flights except those to/from the United States, This service must be requested at least twenty-four (24) hours or more prior to the departure of the flight, either through the call center, the web page or at the airport. For Flights to/from the United States Passenger could request the service without advance notice at the airport the day of the flight.
  • For all flights except those to/from the United States this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested. Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot. For flights to/from the United States the service is granted from the terminal entrance.
  • For all flights except those to/from the United States, Passengers that require a wheelchair must show up at the Airline Check-in module at the airport at least one (1) hour before the departure of the flight.
  • This service has no additional cost.
  • Passengers in wheelchairs who can take care of themselves in the event of an evacuation (in the case of flights to/from the United States ), or Passengers (in the case of flights other than flights to/from the United States) having the ability to assist themselves, may travel without companion.
  • Passengers who cannot take care for themselves and that require safety assistant under these General Conditions, must travel with an adult companion older than 18 years and with no limitations. For flights to/from the United States, Viva Air will not charge the transportation of such safety assistant/companion.
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