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Illness and/or surgical procedures

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Passengers who are in a special medical condition, with illness and / or who have undergone surgical procedures on dates prior to the flight. Its transport is carried out in accordance with the following guidelines:

  • Passengers with medical conditions must notify the Airline about such special medical condition through either the call center, the web page or at the airport at least twenty-four (24) hours or more in advance, except for flight to/from the United States.
  • Likewise, they are required to show up at the Airline Check-in counter at the airport at least one (1) hour before the flight and submit a medical certificate issued no more than twenty-four (24) hours before the scheduled departure of the flight as per the Itinerary, where its validity period is 10 days. Such certificate shall indicate the physician's professional registration as well as the health condition of the Passenger and his/her fitness to fly.
  • To authorize the carriage of a passenger under special medical conditions, the conditions defined in www.vivaair.com/co must be taken into account.
  • Flying after a surgery or with a disease. 
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