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International trip? Check the travel requirements here

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check-in aeropuerto

At the airport
We check you in!

A

Add this additional service when you are going to pay for your ticket, and the day of travel we will provide your boarding pass

B

Also, you can approach the Viva counter at the airport and ask to check in directly.

C

We will immediately print the boarding pass for you!

D

There is a cost to this service

Check-in web

On the website
Check-In yourself!

A

From 48 hours to 2 hours before flight departure for domestic travel; or up to 3 hours before for international travel.
 
Heads up! To check in from/to the United States, do it from 24 hours to 3 hours before the departure of the flight.

B

You can print a boarding pass or carry a digital pass on your mobile device*

C

You can complete the Check-In process yourself at not extra cost.

D

If for any reason you forget to complete your web Check-In, We do it for you! It will have an aditional cost.


#VivaTip: Purchasing the full fare includes the check-in service. That is to say, we will check you in at the airport. 

How much will my check-in cost at the airport?

If you don’t want to worry about anything when it’s time to travel, include this additional service right before finalizing your purchase.
Also, you can ask for it via our contact center, and at the Viva counter in the airport.

The purchase of your additional services on the WEB will be available on Domestic flights up to 2 hours before your flight departure and for International flights up to 3 hours before your flight time.

Domestic routes From COP 26.000 From COP 29.500 From COP 33.000 From COP 34.000 From COP 50.000 From COP N/A
International routes From USD 9.00 From USD 10.00 From USD 11.00 From USD 12.00 From USD 16.00 From USD N/A

  • In Colombia, payments are made in US dollars and applied at the official TRM (Central Bank) rate for that day..
  • Prices are per passenger, each way.
  • Prices can vary per route, per direction, or per date, depending upon travel season.
  • Fees are non-reimbursable
  • Purchasing this service via “Manage your reservation” has a different price than purchasing at the time of initial purchase.

What you should keep in mind with your check-in service: 

Remember to print or bring your digital boarding pass to avoid paying more

If you didn’t check in via the web, you must cover the additional cost of the check-in service at the airport counter.

Full fare

The full fare already includes the cost of the airport boarding pass

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