Follow these steps:

•  Visit www.vivaair.com
•  Click in My booking and then select the Check-in option
•  Enter your booking number and your last name
•  Click Print your boarding pass
• Accept terms and conditions and select the flight you want

This is how your boarding pass looks like:

Click here

Buy you tickets is sooo easy! Follow these steps and in less than 5 minutes you'll have your trip ready:

1. Go to www.vivaair.com

2. Select the city of origin and destination.

3. If you are traveling with a child under the age of 12 years you must select this check box.

4. Tip: if you want to find the cheapest rate, select the option "Month fares".

5. When you click to find your flight, you’ll see the prices we have for your selected date.

6. Choose the itinerary that work for you.

7. Read our terms and conditions for accept without doubt!

8. Once you select the flights, enter the information of the travelers: first name, last name, gender, ID number, whether or not you will need special assistance and your contact details.

9. Continue with the most fun, customize your trip! Select the additional services you need.

10. Remember that the baggage allowance without cost is a personal item of 10 kg and 40x35x25 cm. If you need more luggage you have to go back to the previous point and add it.

11. Select the payment method that suits you, either credit or debit card or cash payment with our allies.

12. After entering the payment method, click "Buy Now" button and you are ready to go

13. When you finish your purchase process, you will receive an email with the confirmation code and the code of your booking.

In Viva choose how you want to travel, paying only for what you need. That's why we have 3 options to customize your trip. To see our family fares click here. 

You have different options to pay your tickets. Choose the one that works for you:

• Credit card: using any of the following franchises (Mastercard, Visa, American Express, Dinners) you will be able to make the payment of your tickets, changes or additional services through the website, call center or airports.
• Debit card: Through our website you will be able to make the payment with your debit card. Remember that you must have an account to make purchases over the internet.
• Payment in cash: if you prefer to pay in cash, you have the following options to pay your ticket:
• Exito, Carulla, Surtimax, Super Giros, Copidrogas and Colsubsidio
• Baloto
• Efecty
• Movil Red

The payment in cash is also available to pay for additional services purchased after paying the booking.

Personal item free of charge

When traveling with Viva, you can carry a personal item that does not exceed 10 kg (26 lbs) and 40x35x25 cm free of charge. You must place it under the seat in front of you.

Keep in mind that we verify the carry-on size at the gate using a measuring device. If your carry-on item does not meet the size requirements, you must pay an additional fee for the luggage in the cabin in order to take it with you.

What is a personal item?

• A backpack
• A purse
• A laptop case
• A diaper bag
• A fanny pack or waist pouch

Additional items

In addition to the personal item, you can take with you, at no additional cost:

A small camera, binoculars, reading material (books), jacket, or a small duty-free bag.

• Yes, route, date, and time changes can be made using the itineraries available on our website.
• You can make such changes up to two hours before the departure of your original flight for domestic flights and up to three hours for international flights.
• You must pay the designated penalty plus the difference in fare (that is, the price difference between the initially purchased ticket and the current price of the itinerary you're changing to).
• Changes must be made before online check-in.
• For date, time, or route changes, passengers who purchased the Viva or VivaSuper fares must pay the fee plus the difference in fare. Passengers who purchased the VivaMax fare will only have to pay for the difference in fare.

If you have a round-trip reservation, changes can be made only before the start of the trip and by paying the designated penalty.

Please note:

• The option to make changes to your ticket is available up to two hours before the scheduled flight departure for domestic routes and three hours for international routes.
• Changes must be made before online check-in.
• In the event you do not make the change within the allotted time and don't board the flight as per the original terms, your ticket will become invalid and cannot be used later, and the money will not be refunded.

Click here for name change fees

Spelling errors in the name or ID

• If you made a mistake when typing your name or ID number, we can help you make the correction at no cost.
•  Contact us at our call center, at cuentanos@vivaair.com, or at an airport where Viva operates. 
•  You must We are committed to making reimbursements within the allotted terms, as soon as you provide and submit the requested documentation for this process. Below are the established deadlines for this process:
  Domestic reimbursement
  The refund is made to an account at a Colombian financial institution. Payment is made within 30 calendar days.
  International reimbursement
  The refund is made to an accounts at a foreign financial institution. Payment is made within 30 calendar days.
  Payment reversal
  Refund of the purchase amount to the credit card with which the purchase was made. The time it takes to issue such a refund is subject to the internal policy of each intermediary (Viva, the credit card company, the financial entity). Payment is made between 40 and 60 calendar days.send us the ID of the passenger for whom there is an error. 

We are committed to making reimbursements within the allotted terms, as soon as you provide and submit the requested documentation for this process. Below are the established deadlines for this process:

Domestic reimbursement

The refund is made to an account at a Colombian financial institution. Payment is made within 30 calendar days.

International reimbursement

The refund is made to an accounts at a foreign financial institution. Payment is made within 30 calendar days.

Payment reversal

Refund of the purchase amount to the credit card with which the purchase was made. The time it takes to issue such a refund is subject to the internal policy of each intermediary (Viva, the credit card company, the financial entity). Payment is made between 40 and 60 calendar days.

The key is to simplify our processes in order to offer you the lowest fares in the market. This diffedrentiates us from other airlines:

1. A single aircraft type: Airbus A320

2. One class of passengers: Economic

3. You pay only for what you need. If you need something additional you just buy it

4. Direct sale of tickets

5. Reduction in boarding times

Choose the one you prefer and plan your ticket!

All our aircraft are Airbus A320 and each one has 180 seats which allows us to offer you a lower fares

We operate in military time or 24 hours.  This means that if your flight is at 05:00, it is in the morning; if it reads, 17:00, it is in the afternoon.

You have different options to buy your tickets. Choose the one that works for you:

•  Web page: Buy it yourself through www.vivaair.com/co
•  Airports: You can buy your tickets up to 4 hours before your flight in Medellín, Cartagena and San Andres airports.

As we are a low-cost airline, we do not have permanent attention in airports, only in the hours that we have flights.

• Travel Agencies: If you prefer that someone helps you buying your tickets, Viva offers you the option to buy them in the VivaAgencias.

• Buy your tickets in advance of the date of travel, so you can find better fares.
•  Select the option "Month fares" so you will see different pricing options on the calendar.
•  Purchase the additional services you need up to 2 hours before the departure of the flight for national flights and 3 for international flights, so the price will be much lower.
•  Verifies that the routes and dates that you chose to travel are correct.

When you buy a ticket with Viva you are paying for the airport tax and the administrative fee.

And what does this mean?

Airport tax: is the value charged by the airport administration, is what every passenger must pay for the use of facilities and varies according to each airport.

Administrative Fee: The amount charged to each passenger per journey by the provision of the service of the airline.

Keep in mind this information of additional taxes you must pay the day of your trip:

Important information for tourists traveling to San Andres

• Tourists traveling to San Andrés Island must purchase the tourist card at the service module of the boarding lounge the day of the flight. 
• The value is $124.000 Colombian pesos and must be paid in cash.  The above price may change without prior notice.
• All tourists must buy the tourist card, unless they stay less than 24 hours on the island or except for children under 7 years.

Important information for tourists traveling to Colombia

•  All tourists traveling to Colombia must pay the tourist tax at the airport of origin, which is about USD 15.00 and must be paid in cash at Viva service module the day of the flight. Except for flights to/from the United States.

Per booking you can buy tickets for up to 9 adults.

If you want to organize a trip with a group of more than 20 people, click here. Our staff will contact you.

You can buy your tickets and make changes up to 2 hours before the departure of the flight for national flights and 3 for international flights.

• This is a tool designed for you. You will find our best fares and be able to travel even more at low cost.
•  Select the option at the beginning of the purchase, so you can see in the calendar ALL options of flights and prices that we have.

If you want to enjoy our offers click here.

If you are not yet suscribe in our Viva offers and you want to receive our emails with the best deals on the market subscribe by clicking here.

We assure you that our promotions will surprise you! ;)

• You must have to keep this in mind when buying a ticket in promotion:
•  It is not the same to travel a day of the week that a week or even a holiday or a special date.
•  Our deals have a limited number of chairs by plane, and these can be quickly exhausted.
•  The promotions have some dates of purchase and travel defined and that you should keep in mind at the time of purchase.
• Our best tip: Select "Prices of the month" and you will see a calendar with the lowest rate per day.

If you choose cash payment we will add a surcharge for the administrative fee.

Youd should confirm with your bank if you have sufficient funds for the purchase or if there are any issues in the platform of the bank.

In the event that there is none of the above, we recommend that you make a new booking from another browse

If your transaction is rejected or if you have not made your payment within the time period, the reservation will be canceled automatically and you will need to create a new booking subject to prices available on the web site.

If the money was debited please send us an email through cuentanos@vivaair.com with the bank certification so that we can confirm, and in the event that apply to tie the payment to your booking.

Our payments platform has some security filters that identify potentially fraudulent transactions that are, either because the person takes too long to enter the information, it is wrong to enter the key or the internet connection is not secure.

To protect our customers we proceed with the cancellation of these reserves and the return of the money.

The reservation code is a six character alphanumeric code that contains letters and numbers, which you can find in the e-mail that comes to you with the confirmation of the reservation, you can also find it on your boarding pass.

Example: Z43PCH 

Identify it on your invoice

After doing the payment you will receive an email confirmation of the booking. In the event you don’t receive, can contact us through the call center, cuentanos@vivaair.com or click if you want to contact us by this means.

Send us the proof of payment or the transaction number (9 digits) to validate with the bank. 

If you paid in Baloto, Efecty, Exito Surtimax orCarulla, you must send the proof of payment that have given you. Please note that in this case, your reservation may take between 24 and 36 hours to reach you.

Contact us via call center or our online chat to help you balance your book and you won't have problems with the web check-in.

If you made a change or added additional services and don't appear, you can contact us through the call center, cuentanos@vivacolombia.co or click if you want to contact us by this means. 

If you want to separate people who are under the same reservation, please contact us via our call center or online chat to help you with this process.

Contact us via our call center or online chat to help you with this process, or if it is an invoice on behalf of a company, send us an email into cuentanos@vivaair.com with the information that must be in the invoice.

Send us your case to cuentanos@vivaair.com with the charges which were charged incorrectly in your reserve and we will validate your case as soon as possible.

If you purchased the wrong itinerary, you can make the change paying the respective penalty plus the difference of rate (ii means the price difference between the ticket purchased initially and the current value)

In the aviation world there are different internal and external facts that can affect the itinerary of the flights that we have programmed.

In Viva, we prefer to offer you a base fare and that you set up your ticket by paying only those services you need. Services can be purchased at the time of making your reservation by clicking here up to 2 hours before the scheduled departure of your flight or at the airport.

• Check-in at the airport
• Assign your seat
• More luggage
• Express Line
• Pets
• Musical instrument
• Sport equipment
• Travel insurance

Traveling with Viva is easy. Learn about our policies and make your trip an unforgettable experience.

• Luggage
• Showing up at the airport
• Changes
• Illness/Loss
• Minors
• Pregnant women
• Special medical conditions
• Pets
• Refunds

Web check-in is the free virtual process to get your boarding pass, which is necessary to pass through the security filters at the airport and board the plane

Domestic flights (Colombia)

Between 24 and 2 hours before the scheduled departure

 International flights 

Between 24 and 3 hours before the scheduled departure for international flights

If your return flight is within the next 24 hours you can do it once and bring the printed boarding pass.

Only make sure you save it very well

• Passengers who require special assistance
•  Passengers who during the purchase process selected the option of traveling with any special medical condition.
•  Passengers traveling with pets.
•  Passengers who have some outstanding balance payable.

If your are pregnant you must show up at the airline customer service help desk at least 1 hour before the scheduled departure of the flight in order to notify the airline of her gestation period.

No, you have to present your printed boarding passIf you fail to submit your printed boarding pass and did not purchase the check in at the airport service, printing your boarding pass at the airport will have an extra charge.

If you fail to submit your printed boarding pass and did not purchase the check in at the airport service, printing your boarding pass at the airport will have an extra charge.

The day of your flight presents the screenshot of the error and we will help you.

Four us is very important your experience, contact us: cuentanos@vivaair.com telling us all the details.

• Customer service email: 5 calendar days.
• Chat online: 24 hours.
• Call center: 24 hours.
• Social Networks: 24 hours.