Compensations by causes unrelated directly with the airline, except flights from and to the U.S
Compensations by causes unrelated directly with the airline, except flights from and to the U.S
| Delay or cancellation | |||||||
|
Number of hour of the event |
Meal |
Hotel |
Transportation |
Compensation |
Phone call |
Changes |
Refund |
|---|---|---|---|---|---|---|---|
| N/A | YES* | YES** | |||||
*If the customer accepts the change, a change in the affected route will be processed at no charge for the day prior or subsequent to the affected date; or for a future date, only if available under the same fare class. If the passenger has a RT (round trip) reservation, and has not an started journey, a change at no charge for the day prior or subsequent to the affected date in the second route will be allowed; if requesting a change for a future date, it will only be processed if available under the same fare class (otherwise, the change may not be processed.)
**If the customer has an RT (round trip) reservation and only a refund for the affected route is required, a partial refund shall be allowed, and as to the other route of the trip, a change may be processed at no charge for the day prior or subsequent to the flight originally purchased; or for a future date, as long as the fare class available is the same as that of the original reservation (otherwise, the change may not be processed.). If the customer requests a refund for a route, a change for such route does not apply. They are mutually exclusive.
***Causes unrelated with the airline: weather conditions, airports restrictions and other constraints not controllable for Viva Air.
