International trip? Check the travel requirements here
Always arriving at your destination on time is your goal and ours too!
Make sure you have your documents ready: boarding pass (printed or digital on your cell phone), identity document, and the other corresponding documents according to your national or international trip.
Be aware of the hours when you must arrive at the airport so that we can all travel without haste.
|Attention in modules||Attention in waiting room|
|Domestic flights||The Viva counter will be available for you to check your luggage and / or complete your Check-in process, from 2 hours before the scheduled departure of the flight. The check-in and baggage drop counter will close 45 minutes before the departure of the flight.||All passengers must be at the boarding gate 45 minutes prior to the scheduled departure of the flight.|
|International flights||The Viva counter will be available for you to check your luggage and / or complete your Check-in process, from 3 hours before the scheduled departure of the flight. The check-in and baggage drop counter will close 45 minutes before the departure of the flight. You must go to the counter for verification of your required documents, even if you already have your digital boarding pass.
Important: If you fly from the airports of Cancun (CUN), Mexico City (MEX), Orlando (MCO) or Punta Cana (PUJ), the counter will close (1) hour before flight departure. After this time you will not be able to check-in or submit luggage for the trip
|All passengers must be at the boarding gate 45 minutes prior to the scheduled departure of the flight.|
Beyond these times, you will not be permitted to travel.
In order to take care of you and maintain capacity control inside the terminals, airport authorities may not allow you to enter the facilities more than 2 hours in advance if you travel on a domestic flight or 3 hours if it is an international flight. Arrive at the airport well in advance and try to have all requirements ready to enter the facility in an agile way and without setbacks.
Remember that only traveling passengers may enter the airport and must show their boarding pass (digital or printed) or proof of purchase of the ticket upon entry. A companion may enter only for minors who are traveling alone or people with special assistance requirements.
Did you know that if you check-in online it is free?
At Viva we offer you the web check-in service at no additional cost, which you can do from 48 up until to 2 hours before the scheduled departure for domestic flights and 3 hours before your international flights. *
If you make changes to your reservation after you have checked-in, you must do the whole process again.
You can take your boarding pass digitally on your cell phone or physically (printed), whichever option you prefer!
If you have already done yourcheck-in via our website, you can go directly to the boarding gate area without having to go to the Viva counter at the airport. But keep in mind! If you have to check luggage in the cargo hold, have a special medical situation, require assistance and / or bring a pet, you must go through our counter at the airport to finalize your check-In process.
*Does not apply to flights from the United States to Colombia and/or conections. If you fly from this destination, you must check-in at the airport counter on the day of your flight.
If you did not carry out the online Check-in process yourself within the timeframe mentioned above, we offer you the check-in service at the airport. We will do it for you, and we will give you your boarding pass on the day of your flight at an additional cost.
This service can be purchased through our website or by calling our contact center up to 2 hours before the scheduled departure of your domestic flight and up to 3 hours before for international flights
If you arrived at the airport and forgot to check-in yourself, don't worry! We do it for you. Learn more
If you are traveling with checked luggage, you must show up at the airport counter at least 1 hour before the scheduled departure of the flight for domestic flights and 1 and a half hours for international flights.