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Wheel chairs

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  • A Passenger who has both severe vision and hearing impairments preventing him/her from establishing some means of communication with Carrier personnel that is adequate lead to an understanding the safety instruction.

Own wheel chair:

  • These chairs must be delivered to the counter of the airline or to the boarding gate, to be sent to the aircraft hold without any additional cost with its respective label.
  • Wheelchairs or other mobility aids driven by batteries and non spillable batteries may be transported, provided that the plugs are protected against short circuits, the battery is located inside a container, and the wheelchair may be secured to protect it from Damages caused by the movement of the Luggage. 
  • Wheelchairs or mobility aid elements driven by battery are accepted as long as they don't affect the safety of the flight. May be transported in the aircraft’s hold at no additional cost. Wet or acid batteries are considered dangerous goods by IATA and cannot be transported by the Airline. Batteries must not exceed 300 Wh (watts) ot two separate parts that individually don't exceed 160 Wh.
  • If a Passenger requires help for moving while at the airport, this service must be requested at least 48 hours before scheduled departure, either through the call center, the web page or at the airport.
  •  For all flights this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested.  Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot.   
  •  Passengers in wheelchairs who can take care of themselves in the event of an evacuation, or having the ability to assist themselves, may travel without companion.
  •  Passengers in wheelchairs who cannot take care for themselves, must travel with an adult companion older than 18 years and with no limitations.  These Passengers must purchase his/her companion's ticket.

Wheelchairs at the airport:

  •  For all flights this service must be requested at least twenty-four (24) hours or more prior to the departure of the flight, either through the call center, the web page or at the airport.
  •  For all this service is granted from the counters of the Airline in the respective airport to the boarding gate, the aircraft door or the seat, as it is requested.  Upon the arrival of the flight, this service is provided up to the airport drop off point at the entrance of the terminal, not including the parking lot. 
  • For all Passengers that require a wheelchair must show up at the Airline Check-in module at the airport at least one (1) hour before the departure of the flight. This service has no additional cost.
  •  Passengers in wheelchairs who can take care of themselves in the event of an evacuation or having the ability to assist themselves, may travel without companion.
  • Passengers who cannot take care for themselves and that require safety assistant under these General Conditions, must travel with an adult companion older than 18 years and with no limitations.

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