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Passengers with reduced mobility

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Passengers that require special attention during their flights due to special physical and / or medical conditions. For the transportation of these passengers the following guidelines should be taken into account:

  • A visually impaired Passenger may travel with or without a guide dog. The guide dog should travel at the feet of the Passenger.  A window seat shall be assigned.
  • Assistance items such as: crutches and walkers can go in the cabin of the plane, they can also travel in the aircraft hold at no additional cost.
  • Passenger with reduced mobility required companion in the following cases that a safety assistance is essential for safety:
  • A Passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions.
  • A Passenger with mobility impairment so severe that the person is unable to physically assist himself/herself in the event of an evacuation.
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