Please remember that Viva Air tickets are non-refundable; however, the following are certain situations where a refund would be applicable:
Withdrawal Act: The passenger may desist from his/her trip up to 24 hours before the start thereof, as long as the contract of carriage will originate in Peru. The carrier may withhold up to a 10% of the fare, excluding rates, taxes and administrative fees. The above shall not apply in case of promotional fares.
In accordance that our fares are promotionals, when you don’t use your ticket, we will refund only the taxes associated with. It could change depend on the route.
If you buy through a travel agency, and you desist on traveling giving notice to the intermediary who sold you your ticket, it must proceed with the refund of the money once the airline makes available the corresponding amount. The agency must ensure official notification to the airline to complete the payment procedure at the scheduled times. If the refund must be made in favor of the agency, because it made the direct payment of the refund or for any other reason (subject to evaluation), you must prepare a signed letter where you authorize Viva Air to disburse the money to the agency, attaching also documents of who authorizes and who receives the money.
Cancellations and delays: Refunds will apply when a reservation is affected for any reason caused by our airline, such as: cancellations, rescheduling, delays, security reasons, multiple debits or extra ammount charges.
Illness/Decease: in case of death of the title holder of the ticket, his/her companion (as long as they have the same itinerary) or relatives (grandparents, parents, children, grandchildren, siblings, spouse) are entitled to request refund. Such request should be filed within the 30 working days following the scheduled date of the flight. Claim must be made by the title holder of the ticket or an immediate relative. Viva Air may apply penalties to a refund for decease reasons. Click to learn in which cases the refund will apply.
Application forms to process refunds
Download the form you need, according to the payment option you used when you purchased your ticket, and fill it out to send it to our customer service team by clicking here
If you paid with any of our payment options, except credit card, download the following form: National transfer. If you want the refund to be made to a different person, you must fill out a letter by clicking here, and attach a copy of the identity card of the authorized person.
If you paid with any of our payment options, except credit card, and you don't have a national account, download the following form: International transfer. If you want the refund to be made to a different person, you must fill out a letter by clicking here, and attach a copy of the identity card of the authorized person.
Who will be refunded?
Viva Air shall refund the money to whoever appears as the holder of the reservation, or if payment was made in cash, refund will be made to the passenger who appears on the reservation. To proceed with a refund to a third party, a letter signed by the owner of the ticket (cardholder or passenger) and a copy of the documents of the person authorizing payment to such third party and of the person who will receive the money are required.
Refunds to minors: if a ticket has been paid in cash and the passenger is a minor, Viva Air refund will be made to either parents.