If after buying your ticket, a change of plans arises, Viva Air gives you the option to make changes to your reservation up to 2 hours before the scheduled departure of your flight, as long as the web check-in process has not been completed. If changes are not made and you don´t fly, the ticket will not be valid anymore, cannot be used in the future, and the money paid will not be refunded.
-When changing the name of the passenger, date and/or time, the passenger must assume the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.
-For route changes, date and/or time the passenger must assume the fare difference (if applicable) and the cost of reissuing the new ticket of USD 18.50 per journey and per passenger, or its equivalent in national currency.
When making a change to a reservation, it will apply to all passengers under such reservation. If you want the change for only one or some of the passengers, a reservation Split must be requested through our call center or at email@example.com