Mental or psychological disability
- A Passenger who, due to mental disability, is unable to comprehend or respond appropriately to safety instructions. For any reasons should travel alone and will require a companion (adult companion).
- Passengers who show alterations of personality or conduct that present a threat to the safety of the Passenger and/or to others are not allowed to travel on flights of Viva Air.
- This condition must be informed to the Airline during the purchasing process at least twenty-four (24) hours or more prior to the departure of the flight, either through the call center, the web page or at the airport.
- All passengers traveling in special conditions or illness must show up at the Airline Check-in counter at the airport at least one (1) hour before the flight and submit a medical certificate issued no more than twenty-four (24) hours before the scheduled departure of the flight as per the Itinerary where its validity period is 10 days. Such certificate shall indicate the physician's professional registration as well as the health condition of the Passenger and his/her fitness to fly.
