Have you already bought your tickets and need to make changes? You can modify your reservation!
Yes, making your life easy is our mission!
Changes to your reservation can only be made if you have not yet done your web check-in and you have time:
You can change your reservation through our website, call center or at the airport counter before the scheduled time of your national or international flight.
Go to our website and click the change my reservation button.
You can do this type of change regardless of whether or not you have traveled on the first leg of your reservation, with the exception of connecting flights, where splitting of the routes is not allowed.
In this case, the change must be made before starting the flight.
If your reservation is for a round trip, you must change the name of the ticket holder before starting the first flight of the journey.
If you make a change to a reservation, it applies to all passengers included on it.
If you want to make the change for one or any of the passengers in the reservation, you must request an exception through our contactl center.
If you are a Viva Agency, write to us directly at firstname.lastname@example.org
When making changes to a reservation, there is a different value for each case, and the costs are published in the tables shared with you here:
Cost for the name change in a reservation:
|Domestic routes||Desde COP 170.000||Desde COP 185.000||Desde COP 185.000||Desde COP N/A|
|International routes||Desde USD 135||Desde USD 140||Desde USD 140||Desde USD N/A|
|Domestic routes||Desde COP 120.000||Desde COP 135.000||Desde COP 135.000||Desde COP N/A|
|International routes||Desde USD 115||Desde USD 125||Desde USD 125||Desde USD N/A|