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International trip? Check the travel requirements here


Terms and conditions to redeem

  • Apply to redeem your Puntos Colombia through the Viva Air website: Here
  • Puntos Colombia redemption applies only when Colombia's currency (COP) is selected.
  • Applies for redemption only of national and international air tickets operated by Fast Colombia S.A.S. Does not apply interlines. Applies for round-trip or one-way tickets.
  • It does not apply to additional services or those services not identified in these terms and conditions.
  • This service can be purchased on the www.vivaair.com page as follows:
    • Combining Puntos Colombia + Money
    • Puntos Colombia Only
  • To combine Puntos Colombia + Money, the minimum value with Puntos Colombia must be 10% and maximum 50%.
  • It is not possible to buy the ticket to fly on the same day of redemption.
  • The reservation and purchase must be made immediately to guarantee the rate purchased.
  • Check the refund conditions before finalizing the purchase.
  • Promotional rates are non-refundable.
  • Restrictions and penalties apply for modifications. For additional inquiries go to here
  • For changes, cancellations, retractions and / or withdrawals consult policies in here
  • If there are any concerns with the discount of the Puntos Colombia, the novelty must be reported in the Puntos Colombia hotline:
    • WhatApp or Mobile Line: 3009120488
    • National People Hotline: 01 8000 423600
    • National Line Companies: 01 8000 180748
  • Applies the Right of Withdrawal in accordance with the provisions of the Consumer Statute, Law 1480 of 2011, article 47. This process must be carried out through the channels provided by the Viva Air.
  • Viva reserves the right to cancel transactions that are deemed fraudulent.
  • For changes, cancellations, retractions, or any concerns with your ticket you can contact the Viva Air hotline:
  • Colombia

    • Medellin: (4) 6044900
    • Barranquilla: (5) 3855555
    • Bogota: (1) 7433999
    • Cali: (2) 4856666
    • Cartagena: (5) 6937777
    • Pereira: (6) 3401001
    • Bucaramanga: (7) 6973444
    • National line: 019005558989. Calling this line from your landline has a cost of COP $200 + VAT per minute and from your cell phone COP $ 800 + VAT per minute.

    Peru

    • Lima: (51-1) 705-01-07
    • Arequipa: (51-54) 640-004
    • Chiclayo: (51-74) 640-002
    • Cusco: (51-84) 640-004
    • Piura: (51-73) 640-003

    United States

    • 8556520600

    Mexico

    • 8002691344

Contact details:

Contact:

  • Vivawebsite: Chat (opening hours 6:00 a.m. to 12:00 p.m. - Colombia time)
  • Vivawebsite: Form
  • National Hotline: 019005558989 (opening hours 7:00 a.m. to 10:00 p.m. - Colombia time)

Link to the Terms and Conditions: https://www.vivaair.com/co/es/informacion-legal_terminos-y-condiciones

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