Compensations for domestic and international flights by causes related directly with the airline, except flights from and to the U.S
| Compensations for domestic flights by causes related directly with the airline-Schedule change | |||||||
|
Number of hours of the event |
Meal |
Hotel |
Transportation |
Compensation |
Phone call |
Changes |
Refund |
|---|---|---|---|---|---|---|---|
| Over an hour | NO | NO | NO | NO | NO | YES* | YES** |
| Between 1 and 3 hours | Snack | NO | NO | NO | YES | YES* | YES** |
| Between 3 and 5 hours | Snack + Breakfast, lunch or dinner depending on the time | NO | NO | NO | YES | YES | YES |
| Over 5 hours | Snack + Breakfast, lunch or dinner depending on the time | After 10:00 p.m. if required by the passenger and provided that HE/SHE IS NOT IN HIS/HER PLACE OF RESIDENCE | Only when required by the passenger and if HE/SHE IS NOT IN HIS/HER PLACE OF RESIDENCE | 30% of the base fare*** | YES | YES* | YES** |
| Anticipation of the flight | Applies as in delay (Anticipation of the flight by more than an hour) | NO | YES | YES* | YES** | ||
| Compensations for domestic flights by causes related directly with the airline- Landing in another destination or flight interruption after transport started*** | |||||||
|
Number of hours of the event |
Meal |
Hotel |
Transportation |
Compensation |
Phone call |
Changes |
Refund |
|---|---|---|---|---|---|---|---|
| Applies as in delay (the delay is counted between original schedule and final relocation time on another flight) | Applies as in delay (the delay is counted between original schedule and final relocation time on another flight) | ||||||
| Compensations for domestic flights by causes related directly with the airline-Cancellation or overbooking | |||||||
|
Number of hours of the event |
Meal |
Hotel |
Transportation |
Compensation |
Phone call |
Changes |
Refund |
|---|---|---|---|---|---|---|---|
| Applies as in delay (the delay is counted between original schedule and final relocation time on another flight) | YES* | ||||||
*If the customer accepts the change, a change in the affected route will be processed at no charge for the day prior or subsequent to the affected date; or for a future date, only if available under the same fare class. If the passenger has a RT (round trip) reservation, and has not an started journey, a change at no charge for the day prior or subsequent to the affected date in the second route will be allowed; if requesting a change for a future date, it will only be processed if available under the same fare class (otherwise, the change may not be processed.)
**If the customer has an RT (round trip) reservation and only a refund for the affected route is required, a partial refund shall be allowed, and as to the other route of the trip, a change may be processed at no charge for the day prior or subsequent to the flight originally purchased; or for a future date, as long as the fare class available is the same as that of the original reservation (otherwise, the change may not be processed.). If the customer requests a refund for a route, a change for such route does not apply. They are mutually exclusive.
***A compensation voucher valid for a round trip ticket (domestic or international, depending on the affected flight) will be provided. The voucher shall be assigned to the affected passenger. Through the e-mail registered in the reservation, an alphanumeric code will be provided with terms and conditions for applying the ticket. If the customer does not accept the compensation code and requests a refund in cash, a 30% will be paid on account of the base fare.
